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Popular Questions

  1. Why should I deal with Duncan and Todd?
    • Because we are a professional optician that provide a dedicated, experienced, corporate eyecare service offering a simple UK-wide 'one-stop-shop', delivered in a friendly, no-hassle manner.

  2. How do I find out more about your services?
    • Contact Dave Wright, our corporate manager, direct by email at davew@duncanandtodd.com or by telephoning 01224 259039.

  3. Does Duncan and Todd have the capacity to deal with national organisations?
    • Duncan and Todd can handle any size of eye care contract as we have one of the largest networks in the UK with over 2000 optical practices and ten on site testing teams. Our largest client having more than 135,000 employees.

  4. Are we too small a company to register with Duncan and Todd?
    • No, we manage the eyecare of small local companies as well as large national organisations.

  5. What is the easiest and least expensive way or providing occupational eye care in compliance with current legislation?
    • We specialise in customising our service to our clients needs by offering an on or off-site eye care programme or indeed a combination of both ensuring the most time efficient , cost effective method is implemented.

  6. How easy is the service to implement?
    • Whichever method of eye care you choose, once informed of the size and location of your business, our team are experts in identifying the most efficient way forward and will offer a rapid response.

  7. How do I know what is best for my company?
    • Duncan and Todd specialise in providing the most cost effective, efficient service possible no matter what the size of your company and because we are opticians we only offer the best professional advice.

  8. What will it cost me?
    • The cost is dependent on your requirements, but rest assured Duncan and Todd have one of the most competitive pricing structures available for every workforce.

  9. Can you provide a service on- site?
    • On-site eye care is by far the most popular option as it minimises the amount of time an employee is absent from the workplace and should the employee require specatacles they are fitted on-site.

  10. Requirements for on-site eye testing?
    • Eye testing on-site has numerous advantages for both the employer and employee;

      1. The employee is away from their workplace for a fraction of the time of an off-site visit.
      2. The spectacles, if required, are delivered back to the site for fitting.
      3. The elimination of drip-feed involvement of HR staff for sight test requests / queries.
      4. An increase in employee awareness helping to fulfil the legislation requirements.
      5. Private spectacles available at greatly reduced prices due to reduced overheads.

      Two separate rooms are required for an on –site visit

      Room one : The test room. This room must be at least four meters in length and be able to be darkened. At least one power point is required with a swivel type chair and a static chair and a small table or desk.
      Room two : The Dispensing room / area. This can be enclosed or open plan as there is no size restriction but it is best to be well light. Two chairs and two or three tables or desks are required on which to display the spectacle frames with one power point.

      Appointments can be made by the appointed person on site or by employees phoning our appointment Hotline prior to or during the visit.

      Appointments are restricted to 20 patients per day which with an average 50% up-take makes it simple to calculate how many days testing are necessary per session.

      Sessions are usually arranged several months in advance giving ample opportunity to raise awareness with marketing if required.

  11. What type of eye wear is required in different circumstances?
    • As we are opticians we can advise with certainty what type of spectacles are required for each patient both in the safety and VDU environment with qualified staff always on hand to answer any queries.

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